I arrived in NZ from the UK in 2004. My partner and I go to the UK each year to visit friends and family. We always have a stopover on the way there and for 3-4 nights on our way back to NZ. Shannell has been our travel agent on every occasion and she has been perfect with flights, hotel recommendations, tour and pickup arrangements etc. Shannell is great at passing on her clients feedback and there has never been a single hiccup. We have recommended Shannell to all our friends.